1. Overview

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Joie Design Co. is committed to protecting the privacy of our clients, website visitors, and prospective clients. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information. By using our website or purchasing any service from Joie Design Co., you consent to the practices described in this policy.

Joie Design Co. complies with applicable Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA).

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2. Information We Collect

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We collect only the personal information necessary to deliver our services and operate our business. This includes:

Information you provide directly:

• Full name and business name

• Email address and phone number

• Billing address

• Project details, measurements, design briefs, and reference materials submitted as part of a project intake

• Payment information processed through our secure third-party payment providers (Wix Payments and Stripe)

• Communications sent to us via email, contact forms, or the client portal

Information collected automatically:

• Website usage data including pages visited, time spent, and referring URLs collected via analytics tools such as Google Analytics

• Device type, browser type, and approximate location (city/province level) via standard web analytics

• Cookies and similar tracking technologies — see Section 7

 

3. How We Use Your Information

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We use your personal information for the following purposes:

• To deliver the services you have purchased and manage your client account and portal

• To process payments and issue invoices

• To communicate with you about your projects, revisions, deliverables, and billing

• To send transactional emails related to your purchase, portal access, and subscription

• To send non-transactional marketing communications where you have consented to receive them

• To improve our website, services, and client experience

• To comply with legal and regulatory obligations

• To resolve disputes and enforce our Terms & Conditions

 

4. How We Share Your Information

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Joie Design Co. will never sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service providers: We engage trusted third-party service providers to assist in delivering our services — including Wix (website and portal hosting), Stripe (payment processing), Google Workspace (email and file management), and Dubsado (client management). These providers access only the information necessary to perform their specific function and are contractually bound to protect your data.

Authorised subcontractors: Joie Design Co. may engage authorised drafting or visualization subcontractors to assist in project delivery. Subcontractors receive only the project-specific information necessary to complete the assigned work and are bound by the same confidentiality obligations as Joie Design Co.

Legal requirements: We may disclose your information where required by law, court order, or regulatory authority.

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5. Data Retention

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We retain your personal information for as long as necessary to deliver our services and comply with our legal obligations. Specifically:

• Active client project files and correspondence are retained for the duration of the client relationship and for a minimum of 3 years after the last transaction

• Client portal files are accessible for 60 days following subscription cancellation, after which they are archived

• Archived files may be requested for a $25 administrative retrieval fee

• Payment records are retained for a minimum of 7 years in accordance with CRA requirements

• You may request deletion of your personal information at any time, subject to our legal and contractual obligations

 

6. Your Rights

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As a Canadian resident, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete personal information

• Request deletion of your personal information, subject to our legal and contractual obligations

• Withdraw consent to non-transactional marketing communications at any time

• File a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at hello@joiedesignco.ca. We will respond within 30 calendar days.

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7. Cookies

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Our website uses cookies and similar tracking technologies to improve your browsing experience and collect analytics data. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly, including login sessions and cart functionality

• Analytics cookies: Used to understand how visitors interact with our website via tools such as Google Analytics. Data collected is anonymised and aggregated

• Marketing cookies: Used to understand the effectiveness of our marketing efforts. These are only active where you have given consent

You may disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of your client portal and checkout experience.

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8. Third-Party Links

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Our website may contain links to third-party websites including supplier pages, product references, and portfolio platforms. Joie Design Co. is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any third-party site you visit.

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9. Security

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We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include secure HTTPS connections, access controls on client portal pages, and the use of reputable third-party payment processors who maintain their own security certifications. No method of transmission or storage is completely secure, and Joie Design Co. cannot guarantee absolute security.

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10. Children's Privacy

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Joie Design Co.'s services are intended for business-to-business use by adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately at hello@joiedesignco.ca.

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11. Changes to This Policy

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We may update this Privacy Policy from time to time. Active clients will be notified of any material changes a minimum of 14 days before they take effect. The most current version of this policy will always be available on our website.

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Contact

Joie Design Co. · Calgary, Alberta, Canada hello@joiedesignco.ca · joiedesignco.ca

For privacy-related concerns: hello@joiedesignco.ca